- Undine Sand Cay & Vlasoff Sand Cay are public cays which cannot be reserved as such. If it is already occupied on the day of travel, either by another aviation operator or passengers from a vessel, due to safety regulations we are not permitted to land. Our alternative beach landing site in Port Douglas is Castaways Beach and in Cairns is Turtle Beach. Both are idyllic beaches backed by rainforest, but without reef (& therefore not a snorkelling spot). Please be advised no refund will be issued if the sites are occupied. We prefer to offer early morning departures (around 7:30am) as this decreases the chance of the cay already being occupied. Weekends, Public and School Holidays increase the chance of others occupying the cay & are recommended avoiding if possible.
- We require sea tides to be below 2.1m in order to land on the sandy cay.
Passenger Weight Policy
Due to Aviation Weight Restrictions a client’s body and luggage weight must be advised prior to the reservation being confirmed. Should a client advise a weight variance of more than 10%, the right is reserved to refuse travel and charge a 100% cancellation fee.
Cancellations by the client must be made 24 hours prior to the flight to receive a 100% refund. If GBR Helicopters has to cancel due to unforseen circumstances the client will receive a 100% refund for the cancelled flights.
Passenger names, accurate individual bodyweights and other requests are required at the time of booking.
GBR Helicopters reserves the right to cancel flights due to inclement weather which will be at the pilot’s discretion. Flight paths may vary due to Air Traffic Control or inclement weather. A full refund is applicable if GBR Helicopters cancel due to weather.
GBR Helicopters reserves the right to cancel flights due to inclement weather, the pilot makes the final decision regarding the continuation of any flight and may terminate the flight at any time if he/she deems it unsafe to proceed. Flight paths may vary due to Air Traffic Control or inclement weather. In cases where the chief pilot in command deems weather unsuitable for the flight or an aircraft is unserviceable a full refund would be applicable.
Child and Infant Policy
Children are defined as being aged between 3-13 years. One (1) infant under their 3rd birthday may travel free of charge if seated on a guardian’s lap. A maximum of one infant per helicopter may travel as per CASA regulations. For additional infants please email a detailed enquiry to firstname.lastname@example.org.
With fluctuations in world oil prices, it may be necessary to apply a fuel surcharge to the ticket price. In such cases any charge will be collected on departure.